Legal
The terms, policies and data-processing details that apply to Aviral WhatsApp Platform.
Draft — pending counsel review. This page is not final yet and may change before it takes effect.
Terms and policies
- Terms of serviceThe contract between your business and us: accounts, fees, WhatsApp rules and liability.
- Acceptable use policyWhat you may and may not send, opt-in rules and when we suspend an account.
- Refund and cancellation policyHow to cancel, when we refund and how long a refund takes.
- Support and service levelsSupport hours, response targets by plan, uptime target and maintenance notice.
Privacy and data
- Privacy policyWhat personal data we handle, why, how long we keep it and the rights you have.
- Cookie policyThe cookies and browser storage the product uses, and nothing else.
- Data processing agreementHow we process customer data on your behalf: security, sub-processors and breach notice.
- Sub-processorsThe third parties that may process customer personal data for us.
- Data deletion instructionsHow to delete your data, what we delete and what Meta keeps separately.
Aviral Techlab Private Limited, H-89, 2nd Floor, Ashok Vihar Phase-1, Delhi 110052, India. Documents take effect on 16 October 2026. Questions: privacy@aviraltechlab.com.