Sub-processors
Draft — pending counsel review. This page is not final yet and may change before it takes effect.
Effective date: 16 October 2026
These are the third parties Aviral Techlab Private Limited uses to run Aviral WhatsApp Platform and that may process customer personal data. It is Annex 3 of our Data processing agreement. We give business customers notice before adding a sub-processor, as the DPA describes. Questions: privacy@aviraltechlab.com.
| Sub-processor | Service | Data processed | Location | When used |
|---|---|---|---|---|
| Meta Platforms, Inc., WhatsApp LLC, Meta Platforms Ireland Ltd. | WhatsApp Cloud API | Messages, media, contact identifiers, templates, account metadata | Global; optional India local storage for messages at rest | Always |
| Amazon Web Services, Inc. (region ap-south-1, Mumbai) | Cloud hosting, database, storage, backups, key management | All Customer Personal Data | India | Always |
| Anthropic, PBC | AI model provider | Message text, transcripts and knowledge-base content needed for the AI task | United States | Only if the Customer enables AI features |
| Razorpay Software Private Limited | Payments for our subscription | Customer billing contacts (not end-user data) | India | Billing only |
| Amazon Web Services, Inc. (Amazon SES) | System and notification emails | User names and emails | India (AWS Mumbai) | Always |
| Functional Software, Inc. (Sentry) | Error and performance monitoring | Technical diagnostics (error messages, stack traces, route names) scrubbed of message content, e-mail addresses and phone numbers | United States or European Union, depending on the Sentry region used | Only when monitoring is enabled |
| Expo (650 Industries, Inc.), with Apple and Google push services | Push notifications to the mobile app | Notification text and device push token | United States | Only when a user enables mobile push |
We add any further provider to this list before it goes live, and give 30 days' notice, as section 6 of the Data processing agreement describes.