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Industries and teams

WhatsApp for the way your business actually works

Pick your industry or your team. Each page walks through the real workflows Indian businesses run on WhatsApp, with the conversations and the screens behind them.

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By industry

Workflows for your industry

Start with the page closest to your business. Each one shows the messages, forms and automations that teams in that industry set up first.

  • E-commerce and D2C

    Recover abandoned carts, confirm cash-on-delivery orders, send shipping updates and collect UPI payments in the chat. Works with Shopify and WooCommerce.

    Abandoned carts, COD to prepaid, Order updates, Payment links

  • Education

    Answer admission enquiries from ads, route them to counsellors, book demo classes and send fee reminders and parent updates.

    Admission enquiries, Demo class booking, Fee reminders, Parent broadcasts

  • Real estate

    Capture leads from ads, IndiaMART and forms, send the brochure at once, book site visits and follow up until the buyer decides.

    Lead capture, Instant brochure, Site visit booking, Follow-up drips

  • Healthcare

    Book appointments, send reminders and follow-ups, and share documents with the patient’s consent, with roles and an audit log.

    Appointment booking, Reminders, Document sharing, Feedback

  • Travel and hospitality

    Qualify trip enquiries, send itineraries and quotes, collect deposits with payment links and tell past travellers about the next departure.

    Trip enquiries, Itineraries and quotes, Deposits and balances, Group departures

  • Financial services

    Collect KYC details in a form, send renewal and due-date reminders to people who opted in, and keep a record of every chat.

    KYC forms, Renewal reminders, Consent records, Outstanding invoices

By team

Or start from the job your team does

The same inbox, campaigns and automations, arranged around what marketing, sales and support teams need day to day.

  • Marketing teams

    Segment contacts, send approved templates, test two versions, retarget people who did not reply and see which ads bring customers.

    • Segments and broadcasts
    • A/B tests
    • Retargeting
    • Ad attribution

  • Sales teams

    Route leads to the right rep, track deals in a pipeline, send quotes and payment links, and automate follow-ups so no lead goes quiet.

    • Lead routing
    • CRM pipeline
    • Follow-up automations
    • Quotes and payments

  • Support teams

    Run a shared inbox with SLAs, an AI agent that hands over to people, chatbots for routine questions and CSAT surveys.

    • Shared inbox and SLAs
    • AI agent with handoff
    • Chatbots
    • CSAT surveys

The same platform underneath

Whichever page you start from, you get the inbox, campaigns, automations and CRM on one number.

  • The official WhatsApp Business Platform

    Built on Meta’s Cloud API with Embedded Signup, so your number is connected the way Meta intends and you are not relying on unofficial tools.

  • Keep the WhatsApp Business app

    With coexistence, the app on your phone and the team inbox use the same number at the same time.

  • Pay Meta directly, or prepay

    Pay Meta at its own rates with no markup, or recharge a prepaid wallet in rupees. Our plan is billed separately.

  • One inbox, routing and SLAs

    Every solution shares the same inbox, assignment rules, saved replies, notes and response timers.

  • Automations, Flows and AI agents

    Build chatbots in a visual flow builder, collect data with WhatsApp Flows and hand over to a person at the right moment.

  • Integrations and an API

    Connect Shopify, WooCommerce, Zoho, HubSpot, Tally, IndiaMART and Google Sheets, or build on the REST API and webhooks.

Explore the product

Tell us how your team works

Book a 20-minute walkthrough. We will connect your WhatsApp Business number and set up the first workflow for your industry with you.

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